TERMS OF REFERENCE
The opportunity
Support Aven Travels' emerging Umrah and professional group travel products by coordinating enquiries, itineraries and approved suppliers. The coordinator must be sensitive to travellers' needs and careful with visa, pilgrimage and destination requirements; only authorized and properly supported services may be confirmed.
Key responsibilities
- Develop draft Umrah itinerary options for travellers from European cities, including short Ramadan stays and Makkah–Madinah combinations.
- Coordinate planning requests for groups, educational visits, corporate retreats and professional delegations.
- Obtain verified supplier offers for flights, hotels, ground transfers, guide services and other group arrangements as authorized.
- Monitor official Saudi visa, entry, Umrah and related travel requirements and communicate that approvals remain with the appropriate authorities.
- Gather relevant group requirements including dates, room arrangements, transport, language support and mobility or accessibility preferences.
- Prepare simple, transparent cost breakdowns, proposed inclusions and exclusions, conditions and service schedules.
- Create clear traveller information packs, communication plans, emergency contact processes and contingency arrangements.
- Respect the religious and cultural importance of pilgrimage without claiming official accreditation or guaranteed entry.
Qualifications and experience
- Minimum three years of travel coordination, Umrah operations, tour operation, corporate travel or institutional group-travel experience.
- Demonstrated competence coordinating multiple travellers and international suppliers.
- Working knowledge of pilgrimage travel processes and the ability to check current official requirements when applicable.
- Good organizational, customer-care and itinerary budgeting skills.
- Clear English communication; Arabic or other relevant languages are an advantage.
- Strong professional ethics and sensitivity to travellers' diverse needs.
Expected results
- Feasible group and pilgrimage itinerary proposals with verified supplier terms.
- Clear communications and travel-document checklists.
- Coordinated customer support and safe escalation procedures.
How to apply
Complete the secure online application form, answer the position-specific question, and upload your CV. You may also attach a cover letter. The application deadline is 20 November 2026.