TERMS OF REFERENCE
The opportunity
Lead the development of well-structured travel products and operating systems as Aven Travels grows its international travel and experience offerings. The position blends itinerary design, operational planning, supplier coordination, customer experience and quality assurance. The role calls for sound professional judgement and a realistic understanding of what can be sold and delivered.
Key responsibilities
- Develop and improve travel concepts across African wildlife experiences, Central and Southeast Asian journeys, European-departure pilgrimage and group travel.
- Plan and review detailed itineraries, budgets, proposed inclusions, travel timings and guest-service standards.
- Set up practical quotation, enquiry management, reservation, handover and customer-support procedures.
- Coordinate availability requests and service delivery with appropriately licensed and verified suppliers and destination management companies.
- Check supplier terms, applicable permits and destination safety information before an itinerary is offered or confirmed.
- Monitor booking documentation, deposits, cancellations, supplier payments and client communications in coordination with authorized finance and management staff.
- Lead service quality, complaint resolution, operational contingency planning and incident escalation.
- Supervise or coordinate travel advisers, contractors and specialist destination partners as the business develops.
- Prepare operating plans and monthly reports on enquiries, proposals, confirmed arrangements and customer satisfaction.
Qualifications and experience
- Minimum five years of professional experience in travel operations, destination management, tour operation, reservations management or related hospitality operations.
- Demonstrated responsibility for designing or delivering multi-supplier journeys, group tours or international customer travel.
- Strong competence in itinerary costing, travel supplier communication, service quality, client documentation and risk management.
- Good understanding of travel-industry contractual obligations, customer protection and responsible tourism; capacity to seek specialist compliance advice where needed.
- Familiarity with reservation, itinerary planning, accounting or CRM platforms is an advantage.
- Clear written English, professional judgement, supplier negotiation skills and the ability to manage international coordination.
Expected results
- A portfolio of operationally feasible itineraries supported by documented supplier quotations.
- Reliable workflows for travel proposals, reservations, customer communication and handovers.
- A prioritized quality-assured supplier network and clear operating performance reporting.
How to apply
Complete the secure online application form, answer the position-specific question, and upload your CV. You may also attach a cover letter. The application deadline is 20 November 2026.