TERMS OF REFERENCE
The opportunity
Be the primary point of contact for individuals, couples, families and small groups requesting customized journeys. The officer will manage enquiries, prepare proposals, coordinate reservation requests through authorized suppliers and support travellers from first discussion through to final handover.
Key responsibilities
- Respond professionally to travel enquiries from international customers, including requests for safaris, cultural journeys, outdoor adventure, Umrah and bespoke itineraries.
- Understand client preferences, departure markets, dates, travel party details, accessibility requirements and price expectations.
- Draft practical day-by-day itineraries, options comparisons and clear supplier-based quotations.
- Check hotels, transport, activities and tour services with verified providers before stating availability or offering reservations.
- Coordinate booking documentation and communicate conditions, exclusions and applicable cancellation policies accurately.
- Maintain complete enquiry, proposal and follow-up records in the agreed customer management system.
- Work with travel operations and finance personnel on payments or refunds only through approved procedures.
- Provide thoughtful pre-departure information, itinerary updates and after-trip feedback follow-up.
Qualifications and experience
- Minimum two years of experience in travel consultancy, reservations, tour operations or a comparable guest-facing travel role.
- Experience with itinerary preparation, quoting and communicating with hotels, airlines or ground operators.
- Strong writing, numeracy, customer service and attention to detail.
- Ability to research destinations, check information independently and avoid promising unavailable inventory.
- Experience with reservation or CRM systems is an advantage.
- Excellent spoken and written English; other international languages are an asset.
Expected results
- Well-structured customer proposals and responsive enquiry follow-up.
- Accurate records and clear reservation documentation.
- Consistent and professional client communication.
How to apply
Complete the secure online application form, answer the position-specific question, and upload your CV. You may also attach a cover letter. The application deadline is 20 November 2026.